Privacy Policy
Effective as of April 15, 2026
Welcome to Ryans Sport Shop! We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our store, use our services, or make purchases from us. By accessing our store, using our services, or providing your personal information to us, you agree to the terms and practices described in this Privacy Policy. We adhere to the principles of legality, fairness, necessity, and transparency in handling your personal information, ensuring your information security and legitimate rights and interests.
Information We Collect
To provide you with high-quality products and services, we may collect the following types of personal information from you. We only collect the minimum necessary information required to fulfill our business functions, in line with the principle of minimal necessity:
Personal Identification Information: Such as your full name, email address, phone number, and date of birth (if required for age verification).
Contact Information: Such as your shipping address, billing address, and postal code, which are necessary for delivering products and processing orders.
Payment Information: Such as your credit card number, debit card number, or other payment method details (we do not store full payment card information; it is processed by our trusted third-party payment service providers).
Account Information: Such as your username, password (encrypted), and account preferences, if you create an account on our store.
Transaction Information: Such as your order history, purchase records, product preferences, and payment records, which help us improve our products and services and provide personalized recommendations.
Device and Usage Information: Such as your device type, operating system, IP address, browser type, browsing history, and pages visited on our store, which are collected automatically to optimize our website performance and user experience.
Communication Information: Such as the content of your emails, phone calls, or messages with our customer service team, which we collect to respond to your inquiries and resolve issues.
Personal Information Sources
We may collect personal information from the following sources, ensuring that all sources are legitimate and compliant with relevant regulations:
Directly from you: Including when you create an account on our store, visit or use our services, make a purchase, communicate with our customer service team, subscribe to our newsletters, or otherwise voluntarily provide us with your personal information.
Automatically through the Services: Including from your device when you use our products or services, visit our website, or interact with our online platforms. This information is collected through the use of cookies and similar technologies (see Section 10 for details).
From our service providers: Including when we engage third-party service providers to assist us with website operation, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping. These service providers may collect or process your personal information on our behalf, and we ensure they maintain the confidentiality of your information.
From our partners or other third parties: Including trusted business partners, marketing partners, and public sources (where permitted by law). For example, we may receive your information from shipping partners to track order delivery status, or from marketing partners to provide you with relevant product recommendations (with your consent where required).
How We Use Your Information
We use your personal information only for legitimate purposes that are consistent with this Privacy Policy and your consent, and we will not use your information beyond the scope necessary to fulfill these purposes. Specifically, we may use your information for the following purposes:
To process and fulfill your orders: Including verifying your identity, processing payments, arranging shipping, and notifying you of order status (e.g., order confirmation, shipping confirmation, delivery updates).
To provide customer service: Including responding to your inquiries, resolving complaints, and providing after-sales support (e.g., handling returns, exchanges, and refunds).
To improve our products and services: Including analyzing user behavior, understanding your preferences, and optimizing our website, product selection, and service quality based on your feedback and usage data.
To send you marketing and promotional information: Including newsletters, special offers, and updates about our products and services (you can unsubscribe from these communications at any time by following the instructions in the email or contacting our customer service).
To ensure security and prevent fraud: Including verifying your identity, detecting and preventing fraudulent transactions, and protecting our store, our users, and our business from security risks.
To comply with legal obligations: Including responding to legal requests, subpoenas, or court orders, and complying with applicable laws, regulations, and industry standards.
To personalize your experience: Including providing personalized product recommendations, customizing our website content, and tailoring our services to your preferences.
How We Disclose Personal Information
We attach great importance to the protection of your personal information and will never trade, sell, or rent your personal information to third parties without your explicit consent. Except in the following circumstances, we will not disclose your personal information to any third party:
Service Providers: We may share your personal information with reputable third-party service providers who help us run our store, conduct business, or provide you with services. These service providers include payment processors (e.g., Shopify), IT management companies, data analytics firms, customer support providers, cloud storage providers, and shipping partners (e.g., UPS). All these service providers are required to sign confidentiality agreements and comply with this Privacy Policy, ensuring they only use your information for the purposes we authorize.
Business and Marketing Partners: We may share your personal information with our business and marketing partners to provide you with marketing services and targeted advertisements. For example, we may use Shopify to support personalized advertising with third-party services based on your online activity. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share your information for targeted advertising purposes.
Your Consent: When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products, process payments, or through your use of social media widgets or login integrations (e.g., logging in with Google or Facebook).
Affiliates or Corporate Group: We may share your personal information with our affiliates or other companies within our corporate group, but only for the purposes described in this Privacy Policy, and we ensure they comply with the same privacy standards.
Business Transactions: In connection with a business transaction such as a merger, acquisition, sale of assets, or bankruptcy, we may disclose your personal information to the relevant third party (e.g., the buyer or successor), but we will ensure the third party agrees to protect your information in accordance with this Privacy Policy.
Legal Compliance: If mandated by law, regulation, or court order, or in response to legitimate requests from public authorities (e.g., police, regulatory agencies), we may provide your personal information to comply with our legal obligations. We may also disclose your information to protect or defend our rights, the rights of our users, or others, or to investigate and prevent fraud or illegal activities.
Data Security and Retention
Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction, in line with the principle of ensuring security. Our security measures include:
Encrypting sensitive personal information (e.g., payment information) using industry-standard SSL (Secure Sockets Layer) technology during transmission and storage.
Implementing access control measures to ensure only authorized personnel can access your personal information, and limiting access to the minimum necessary for their job responsibilities.
Regularly updating our security systems and software to prevent security vulnerabilities and risks.
Training our employees on privacy and security best practices, and requiring them to sign confidentiality agreements.
Working with trusted third-party service providers who comply with strict security standards to process and store your information.
While we take all reasonable measures to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your personal information, and you acknowledge and accept this inherent risk.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations, adhering to the principle of storage time minimization. Specifically:
We will retain your transaction information (e.g., order history, payment records) for at least 7 years to comply with tax and legal obligations.
We will retain your account information (e.g., username, preferences) for as long as your account is active. If you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it by law.
We will retain device and usage information for up to 1 year, unless it is needed for security purposes or to comply with legal requirements.
After the retention period expires, we will securely delete or anonymize your personal information to ensure it can no longer be identified or associated with you.
Third-Party Links
Our store may contain links to third-party websites, applications, or services (e.g., social media platforms, payment gateways, shipping partners). This Privacy Policy does not apply to these third-party platforms, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of these third parties before providing them with your personal information. Accessing these third-party links is at your own risk.
Your Rights
You have the following rights regarding your personal information, and we will take reasonable measures to help you exercise these rights in accordance with applicable laws and regulations, adhering to the principle of subject participation:
Right to Access: You have the right to request access to the personal information we hold about you, including the type, source, and usage of your information.
Right to Correction: If your personal information is inaccurate or incomplete, you have the right to request us to correct or update it.
Right to Deletion: You have the right to request us to delete your personal information, subject to legal obligations that require us to retain it.
Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, or disclosure of your personal information at any time. Withdrawing consent will not affect the legality of our use of your information before the consent was withdrawn.
Right to Data Portability: You have the right to request us to provide your personal information in a structured, commonly used, and machine-readable format, or to transfer it to another data controller (where permitted by law).
Right to Object: You have the right to object to our use of your personal information for marketing purposes, or for other purposes that are not necessary for fulfilling our obligations to you.
To exercise any of these rights, please contact our customer service team using the information provided in Section 11. We will review your request within 24 hours and respond to you within a reasonable time frame (no more than 30 days, unless extended by law).
For California Residents (CCPA/CPRA):
In addition to the rights listed above, if you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
Right to Know and Access: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share your information.
Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Opt Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information with third parties for cross-context behavioral advertising. To exercise this right, please visit our Your Privacy Choices page or contact us at info@ryanssport.shop.
Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights. We will not deny you goods or services, charge you a different price, or provide a different level of quality solely because you have exercised your privacy rights.
Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Limit Use of Sensitive Personal Information: You have the right to request that we limit the use and disclosure of your sensitive personal information to purposes necessary to perform the services.
Children’s Privacy
Our store is not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without the consent of a parent or legal guardian, we will immediately delete that information from our systems. If you are a parent or legal guardian and believe your child has provided us with personal information, please contact our customer service team to request the deletion of such information.
Cookies
We use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your experience on our store, improve our website performance, and collect usage data. A cookie is a small data file placed on your device when you visit our website, which helps us recognize your device and remember your preferences. We use two types of cookies:
Session Cookies: These cookies are temporary and are deleted when you close your browser. They help us track your activity during a single browsing session (e.g., keeping items in your shopping cart).
Persistent Cookies: These cookies remain on your device for a longer period (as specified in the cookie) and help us remember your preferences (e.g., language settings, login information) for future visits.
You can adjust your browser settings to refuse cookies or notify you when cookies are being used. However, please note that disabling cookies may affect the functionality of our store (e.g., you may not be able to add items to your shopping cart or log in to your account). For more information about how we use cookies, you can contact our customer service team.
Changes to This Privacy Policy
Ryans Sport Shop reserves the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our store website and updating the effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your personal information. Your continued use of our store or services after the changes take effect constitutes your acceptance of the updated Privacy Policy. If we make significant changes to the policy, we may also notify you via email or other means of communication.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, your personal information, or our privacy practices, please contact our customer service team using the following information. We will respond to you within 24 hours and address your concerns promptly:
Store Name: Ryans Sport Shop
Address: 45 Washington St, Santa Clara, CA 95050，United States
Phone: +14089856886
Email: info@ryanssport.shop
Opening Hours (GMT-05:00) Eastern Standard Time:
Monday-Friday：10 AM-6 PM
Saturday：10 AM-5 PM
Sunday：Closed
Response Time: We will respond within 24 hours.
By using our store or providing your personal information to us, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our store or provide us with your personal information.