Refund and Return Policy
Welcome to Ryans Sports Shop! This Refund and Return Policy outlines the terms and procedures regarding product returns, exchanges, and refunds following your purchases at our store. We are committed to providing fair and transparent service to ensure your satisfaction with every shopping experience. Please read the following details carefully to fully understand your rights and obligations.
Conditions for Refunds and Returns
We accept requests for refunds and returns only under the following circumstances:
The item arrived damaged, defective, or malfunctioning (e.g., broken sneakers, sneakers with manufacturing defects).
You received the wrong item (e.g., incorrect size, color, or model; or the item received does not match the order details).
The product is missing parts or accessories (e.g., sneakers missing shoelaces).
The product quality does not match the description provided by our store (e.g., the material differs from the description, or the quality is poor).
Return Requirements and Non-Returnable Items
Return Requirements
The product must remain in its original condition—specifically, unused and undamaged (with the exception of products that arrived damaged or defective).
All original packaging, tags, and accessories (e.g., product boxes, shoe tags, instruction manuals, and promotional gifts) must remain intact and be returned along with the product.
When submitting a return request, you must provide valid proof of purchase (e.g., an order confirmation email, sales receipt, or order number).
The returned product must meet the applicable conditions listed in Section 1 of this policy.
Non-Returnable Items
Unless the item arrived damaged, defective, or was shipped in error, the following items are not eligible for refunds or returns:
Used sneakers (e.g., sneakers that have been worn, washed, or show obvious signs of use).
Customized or personalized items.
Sports equipment or apparel related to personal hygiene.
Gift cards and promotional vouchers. Refund and Return Timeframe
You may request a refund, return, or exchange within 30 calendar days from the date you receive your order. Any requests submitted after this 30-day period will not be accepted, unless the product is confirmed to have a quality issue resulting from a manufacturing defect (in which case, please contact our customer service team for special assistance).
Detailed Return Process
If you wish to initiate a return request, please carefully follow the steps below:
Please contact our customer service team via email or phone to submit your return request. Be sure to provide your order number, product name, reason for the return, and clear photos or videos of the product (especially for damaged or defective items).
Our customer service team will review your request within 24 hours. If your return request is approved, we will send you a "Return Authorization Number" (RA Number) along with detailed return instructions via email.
Please package the product securely, ensuring that all original packaging, tags, and accessories are included. It is mandatory to clearly mark the Return Authorization Number (RA Number) on the outside of the package (this is a prerequisite for us to process your return).
Please ship the packaged product to our return address: 45 Washington St, Santa Clara, CA 95050，United States (this address also serves as our store location). Please retain your shipping receipt and tracking number for future reference.
Once we receive your returned package, we will inspect the product within 2–3 business days to confirm that it is in good condition and meets our return requirements.
If the product passes inspection, we will proceed with a refund or exchange as requested. If the inspection is unsuccessful (e.g., the product shows signs of use, is missing original packaging, or lacks valid proof of purchase), we will contact you to inform you of the outcome; in such cases, we may return the product to you, but the shipping costs will be your responsibility.
Detailed Exchange Process
If you wish to exchange a product, please follow the steps below:
Please contact our customer service team via email or phone to submit your exchange request. Be sure to provide your order number, details regarding the current product, the reason for the exchange, and specific details about the new product you wish to receive in exchange (e.g., size, color, model). Our customer service team will review your request within 24 hours. If the product you wish to exchange for is in stock and your request is approved, we will send you a Return Authorization (RA) Number along with detailed exchange instructions.
Please securely package the original product, ensuring that all original packaging, tags, and accessories are included. Please clearly write the Return Authorization Number (RA Number) on the outside of the package. Please return the original product to our return address: 45 Washington St, Santa Clara, CA 95050，United States. Please retain your shipping receipt and tracking number.
If the requested replacement product is out of stock, we will contact you to offer an alternative product or a full refund.
Detailed Refund Process
Refunds will be processed according to the following procedure:
Once we receive and inspect your returned product and confirm that it meets our return requirements, we will initiate the refund process within 3–5 business days. All refunds will be credited back to your original payment method. The refund will appear in your account within 5–7 business days after we initiate it.
Refunds and Return Fees (Shipping Costs)
Responsibility for shipping costs during a refund or return depends on the reason for the return/exchange, as follows:
Free Shipping for Eligible Returns/Exchanges:If you are returning or exchanging a product due to damage, defects, a shipping error, or missing parts , Ryans Sport Shop will cover all shipping costs. Customer-Incurred Return Shipping Costs: If you return an item for personal reasons (such as changing your mind, selecting the wrong size, or no longer needing the product), you are responsible for covering the cost of shipping the product back to us. We will not reimburse these shipping costs, nor will they be included in the refunded amount.
Exchange Shipping Costs: If your item qualifies for an exchange, we will ship the replacement product to you free of charge. If the exchange is requested for personal reasons, you are responsible for covering the shipping costs for both returning the original product and receiving the replacement product.
Order Cancellation
Our order cancellation rules align with our shipping policy and are outlined as follows:
If you wish to cancel an order before it has been shipped, please contact our customer service team immediately. We will process your cancellation request without charging any additional fees and will issue a full refund to your original payment method. Refunds are typically processed within 3–5 business days; the actual time it takes for the funds to appear in your account depends on your bank or card issuer.
Once an order has been shipped, it cannot be canceled. In such cases, please follow our standard return procedure to initiate a return and request a refund.
Contact Us
If you have any questions, concerns, or issues regarding refunds, returns, exchanges, or order cancellations, please contact our customer service team using the information below:
Store Name: Ryans Sport Shop
Address: 45 Washington St, Santa Clara, CA 95050，United States
Phone: +14089856886
Email: info@ryanssport.shop
Opening Hours(GMT-08:00 Pacific Standard Time）:
Monday-Friday：10 AM-6 PM
Saturday：10 AM-5 PM
Sunday：Closed
Response Time: We will respond within 24 hours.
Ryans Sport Shop reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on our store website, and the updated policy will become effective immediately upon publication. By placing an order with our store, you agree to abide by the terms and conditions of this policy.